Service Support Desk

If your enterprise is seeking to outsource their service desk, you'll find many outsourcing providers that offer dedicated service desks, which are all too often costly.

Link Computer Corporation has a unique “Shared” Service Desk offering, which has features similar to a dedicated service desk, but handles multiple customers within the same service desk environment, thus lowering the overall cost. Additionally the Shared Service Desk concept brings along a knowledgeable and experienced Service Desk team, able to cope with a multitude of problems that all too often repeat, independent of the customer environment: for instance problems related to Network or Application Connectivity, Office, Outlook or Lotus Notes.

Service Desk Scope

The following software and services are only some of the items covered by the Service Desk:

    • Desktop Operating Systems
    • Microsoft Windows 2000
    • Microsoft Windows XP
    • Microsoft Windows Vista
    • Office Suites
    • Microsoft Office 2000/XP/2003/2007 (*includes Word, Excel, Powerpoint, Access)
    • Email Clients
    • Microsoft Outlook 2000/XP/2003/2007
    • Microsoft Outlook Express
    • Lotus Notes 5 and above
    • Browsers
    • Internet Explorer 5 and above
    • Mozilla Firefox

Common Applications including, but not limited to:

    • Adobe Acrobat and Reader 6 and up
    • Microsoft Visio 2000/XP/2003/2007
    • PC and Network
    • Network connectivity
    • General PC hardware diagnosis
    • Printers, drivers, and queues
    • Database connectivity
    • ODBC connections

Synchronization of handheld devices including, but not limited to:

    • Palm
    • Windows Mobile
    • Blackberry
    • Terminal Services
    • Printer setup and troubleshooting
    • Administrative Tasks
    • Create user accounts and groups
    • Create mailboxes and distribution lists
    • Reset passwords
    • Unlock domain accounts
    • File/Folder permissions
    • Data Backup and Restore
    • Veritas Backup Exec 8.0 and up

Third Party Software

All third party software will be supported on a best effort basis.
Additional Information

  •     Data Analytics and Reporting Available
  •     Extended Help Desk Availability (8am-10pm EST, with 24x7 On-Call Support).    


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