Service Support Desk

If your enterprise is seeking to outsource their service desk, you'll find many outsourcing providers that offer dedicated service desks, which are all too often costly.

Link Computer Corporation has a unique “Shared” Service Desk offering, which has features similar to a dedicated service desk, but handles multiple customers within the same service desk environment, thus lowering the overall cost. Additionally the Shared Service Desk concept brings along a knowledgeable and experienced Service Desk team, able to cope with a multitude of problems that all too often repeat, independent of the customer environment: for instance problems related to Network or Application Connectivity, Office, Outlook or Lotus Notes.

Service Desk Scope

The following software and services are only some of the items covered by the Service Desk:

Desktop Operating Systems
Microsoft Windows 2000
Microsoft Windows XP
Microsoft Windows Vista
Office Suites
Microsoft Office 2000/XP/2003/2007 (*includes Word, Excel, Powerpoint, Access)
Email Clients
Microsoft Outlook 2000/XP/2003/2007
Microsoft Outlook Express
Lotus Notes 5 and above
Browsers
Internet Explorer 5 and above
Mozilla Firefox

Common Applications including, but not limited to:

Adobe Acrobat and Reader 6 and up
Microsoft Visio 2000/XP/2003/2007
PC and Network
Network connectivity
General PC hardware diagnosis
Printers, drivers, and queues
Database connectivity
ODBC connections

Synchronization of handheld devices including, but not limited to:

Palm
Windows Mobile
Blackberry
Terminal Services
Printer setup and troubleshooting
Administrative Tasks
Create user accounts and groups
Create mailboxes and distribution lists
Reset passwords
Unlock domain accounts
File/Folder permissions
Data Backup and Restore
Veritas Backup Exec 8.0 and up

Third Party Software

All third party software will be supported on a best effort basis.
Additional Information

Data Analytics and Reporting Available
Extended Help Desk Availability (8am-10pm EST, with 24x7 On-Call Support).